I know nothing about this Iris system, but the idea of receiving an email or text about an alarm is a good one. I know somebody who used to work at Control4 here in Utah. Since he was a salesman there, he got all the equipment on the cheap. He had it set up to where he could control everything in his house from his iphone. He could do lighting, sound system, heating/cooling, etc. all remotely. He didn't even have to be in the state. He said that one day while they were on vacation, he got an email saying that his garage door had just gone up. Rather than call the cops, he called his sister (who lived a few blocks away). She confirmed it was her. By not having an alarm company automatically call the cops, it saved all that mess of a false alarm.
In the time it would take to call a neighbor before calling the cops, there's not much more that a burglar could do that he couldn't do without that extra minute.
Gobert or go home
This is basically what the Iris system does. I think the best think is being able to control lights and temperature. My brother has the system that lives in Pheonix and when they are on vacation he can turn on the air conditioner like an hour or so before they get home. This way its not an oven when get gets home
If people jus want temperatue control only look into the product called "the nest".
Is this regional, more in the Utahr area?
Lying sales people and crappy customer service will be the end to all security sales systems. Not this. Besides, how many poor southern people and old people use smart phones? Those are the primary targets of these salespersons.