So yesterday, my daughter was on her laptop and she lost the ability to access most of the internet except for a few select sites. We ran anti-virus software but nothing showed up. It shows that there is an excellent signal but it never connects. It just says that the URL has been found, please wait while we connect. Any thoughts? That said, what are some of the better anti-virus programs. She has Avast and Avira on hers but I have no idea if these are any good.