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Disney tried to use a Disney+ arbitration clause to block a Wrongful Death suit

TheStormofWar

TheStormofWar

Well-Known Member

Wasn't sure if anyone saw this.

I'll give Disney some credit for reversing course on this, but talk about a black eye. The gist of the story is a couple went to Disney World and order some food. The now-late wife had a severe food allergy, which they alerted the server to so there would be no contamination. The server assured them that some of the noms could be made allergen-free (nut allergy involved here), so they dined at the restaurant. Well, you can imagine the rest. The family filed a wrongful death suit against Disney. The company tried to have the lawsuit thrown out of the courts and into arbitration because they signed up for a free trial of Disney+ many moons ago and subsequently cancelled. That said, the company reversed course on this a few days later, but seriously scummy move. The family isn't even seeking millions against the company, basically just what is tantamount to funerary expenses, etc. This sort of thing is something you quickly settle because it's less than the cost to proceed with the court, which the family probably would have won.

It boggles the mind just how much Disney continues to blunder.
 
TheStormofWar said:

Wasn't sure if anyone saw this.

I'll give Disney some credit for reversing course on this, but talk about a black eye. The gist of the story is a couple went to Disney World and order some food. The now-late wife had a severe food allergy, which they alerted the server to so there would be no contamination. The server assured them that some of the noms could be made allergen-free (nut allergy involved here), so they dined at the restaurant. Well, you can imagine the rest. The family filed a wrongful death suit against Disney. The company tried to have the lawsuit thrown out of the courts and into arbitration because they signed up for a free trial of Disney+ many moons ago and subsequently cancelled. That said, the company reversed course on this a few days later, but seriously scummy move. The family isn't even seeking millions against the company, basically just what is tantamount to funerary expenses, etc. This sort of thing is something you quickly settle because it's less than the cost to proceed with the court, which the family probably would have won.

It boggles the mind just how much Disney continues to blunder.
Click to expand...
They have become every bad connotation of the term "social justice warrior" including the basic tenet "SJW's can do no wrong". They have it in their collective consciousness that they are on the Holy Path and no other path is worthy, so anything they do it blessed. Every time a new movie fails they blame the consumer for not being fully on-board with their SJW message, which is what most of their movies have become, a platform to advance the agenda, nothing more. I am all for inclusivity but when the means and the ends become the same thing it rarely leads to good things. Look at hyper-Christian media for another example of the same phenomenon, just without the broad platform or power of Disney. It is sad how far they have fallen. They swung the pendulum way too far the other way. Hyper-racists in the early-1900's, to hyper-SJW in the early 2000's. I hope they can find center at some point, and hopefully before they fully ruin all of my childhood favorite franchises.
 
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TheStormofWar said:

Wasn't sure if anyone saw this.

I'll give Disney some credit for reversing course on this, but talk about a black eye. The gist of the story is a couple went to Disney World and order some food. The now-late wife had a severe food allergy, which they alerted the server to so there would be no contamination. The server assured them that some of the noms could be made allergen-free (nut allergy involved here), so they dined at the restaurant. Well, you can imagine the rest. The family filed a wrongful death suit against Disney. The company tried to have the lawsuit thrown out of the courts and into arbitration because they signed up for a free trial of Disney+ many moons ago and subsequently cancelled. That said, the company reversed course on this a few days later, but seriously scummy move. The family isn't even seeking millions against the company, basically just what is tantamount to funerary expenses, etc. This sort of thing is something you quickly settle because it's less than the cost to proceed with the court, which the family probably would have won.

It boggles the mind just how much Disney continues to blunder.
Click to expand...
This story was huge when it happened, and thankfully so as the public backlash motivated Disney to rethink their course of action. The best take on it that I came across was that Disney had just provided the strongest argument in favor of piracy ever. If that family had pirated the Disney+ content they wanted to see they would not have been subject to the binding arbitration clause. It was only for setting themselves up to pay Disney to view Disney+ content that they became subject to Disney's legal snare.

 
Some things of note, this restaurant was located in Disney Springs, which is open to the public, no ticket or resort pass required. Oh, and they advertise themselves as a restaurant that is very mindful of allergy concerns.

The widower signed up for a Disney+ TRIAL and canceled before being charged. The dead person never signed an arbitration agreement with Disney.
 
TheStormofWar said:

Wasn't sure if anyone saw this.

I'll give Disney some credit for reversing course on this, but talk about a black eye. The gist of the story is a couple went to Disney World and order some food. The now-late wife had a severe food allergy, which they alerted the server to so there would be no contamination. The server assured them that some of the noms could be made allergen-free (nut allergy involved here), so they dined at the restaurant. Well, you can imagine the rest. The family filed a wrongful death suit against Disney. The company tried to have the lawsuit thrown out of the courts and into arbitration because they signed up for a free trial of Disney+ many moons ago and subsequently cancelled. That said, the company reversed course on this a few days later, but seriously scummy move. The family isn't even seeking millions against the company, basically just what is tantamount to funerary expenses, etc. This sort of thing is something you quickly settle because it's less than the cost to proceed with the court, which the family probably would have won.

It boggles the mind just how much Disney continues to blunder.
Click to expand...
They should definitely be seeking millions. A lot of millions.
 
LogGrad98 said:
They have become every bad connotation of the term "social justice warrior" including the basic tenet "SJW's can do no wrong". They have it in their collective consciousness that they are on the Holy Path and no other path is worthy, so anything they do it blessed. Every time a new movie fails they blame the consumer for not being fully on-board with their SJW message, which is what most of their movies have become, a platform to advance the agenda, nothing more. I am all for inclusivity but when the means and the ends become the same thing it rarely leads to good things. Look at hyper-Christian media for another example of the same phenomenon, just without the broad platform or power of Disney. It is sad how far they have fallen. They swung the pendulum way too far the other way. Hyper-racists in the early-1900's, to hyper-SJW in the early 2000's. I hope they can find center at some point, and hopefully before they fully ruin all of my childhood favorite franchises.
Click to expand...
What is Disney SJW about? Are you simply referring to them making white characters not white?

I dont think Disney being more politically correct is why they have dropped in quality. It's because they arent really concerned with making great art anymore and just want to pump out as much content as possible. Not only that, they arent even making exciting/unique original IP anymore and are just taking their cash cows and stretching them as thin as possible (which isnt just a Disney thing of course). The Star Wars stuff is the best example (that I'm aware of, consume very little Disney content anymore)
 
Saint Cy of JFC said:
What is Disney SJW about? Are you simply referring to them making white characters not white?
Click to expand...
It's much deeper. I don't much care if someone makes a fictional character purple or makes a dude a gal in a fairy tale remake. But they quite literally tried to PC the dwarves from Snow White because of some drug-induced reason. There is being sensitive about things, and then there is just being stupid.
 
Saint Cy of JFC said:
What is Disney SJW about? Are you simply referring to them making white characters not white?
Click to expand...
It is about the empowerment of the Stories Matter group within Disney which was given editorial control over the artists.

storiesmatter.thewaltdisneycompany.com

Belong | Inclusion

At Disney, we want everyone to belong and thrive.
storiesmatter.thewaltdisneycompany.com storiesmatter.thewaltdisneycompany.com

That organizational decision was the moment art, good storytelling, and to some extent even profit became secondary to centering "the message" in Disney work product.
 
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TheStormofWar said:
It's much deeper. I don't much care if someone makes a fictional character purple or makes a dude a gal in a fairy tale remake. But they quite literally tried to PC the dwarves from Snow White because of some drug-induced reason. There is being sensitive about things, and then there is just being stupid.
Click to expand...
Yeah, I still dont think that's a big deal at all. That's not making stories better or worse IMO.
 
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