So get this, I've got a black dude for a client and when he calls, I can't understand a freaking thing he says. I have to ask him to repeat himself probably 10 times a conversation. Let's assume that I'm hiring someone to answer my phones and this guy calls or comes in for an interview. There is no way I'm hiring him to answer my phones. So, does this make me a racist?
Yes, because you seem to think being black is somehow relevant to this situation (not to mention that, if the person involved was raised in American, How they speak in a working capacity can be completely different from how they speak as a customer).