Edgewriter
Well-Known Member
I live in Tennessee and League Pass is the only way I can legally watch the Jazz.
We don't have cable or satellite TV so we watch online. Usually we watch on Xbox with the NBA App or online on PC off of NBA.com site.
Last year I had the team pass and quality was spotty at best. Buffering issues abounded. Nevertheless, I was at least able to see all the games that weren't blackout games (Don't get me started on blackouts.)
This year the NBA was supposedly revamping League Pass so that it was actually the premium quality they make you pay for. So far, it's a pain in my ample rear,
The good:
Video quality is ten times better this year. I actually get full HD which is great.
Watching the game live on XBOX gives me the arena feed. NO commercials. We get to watch Bear's tricks and the halftime show. Fantastic but, likely, a glitch in the app that the NBA is desperately trying to fix.
Watching a replay game was even cooler because commercial breaks were skipped as well as halftime. WOW. (Again, a likely glitch.)
The bad:
Watching live on Xbox there is no way to pause or rewind the game. There is only play live or stop. Last year it was easy to start the game an hour after tipoff from the beginning and skip past commercial breaks if wanted. (And we did because the broadband ads are the same two repeated over and over.)
Watching on NBA.com there is no way to watch the game without seeing the score first. Even on past games. It's crazy. Why spoil the game?? There used to be a league pass link where I could go to log in and not have to see this.
Another mess watching on NBA.com is that at least for the Portland game, I could not choose which announcers. I could choose on Xbox but not be able to watch from the beginning or watch online from Portland's perspective with the current score staring at me.
The UGLY:
Customer service still sucks. During the LA game I tried to contact NBA League pass, thinking there may be an issue with the XBOX and NBA.com apps that could perhaps be resolved. The hold time was tremendous so I tried the online chat. IT took thirty minutes to talk to a rep and when I explained the issues with the XBOX App, they said reinstall it. I did with no change and they said. "Sorry, I don't know why this is an issue." When I asked about NBA.com, they said "Currently there is no way to access without seeing scores." and "Not all broadcasts are available on NBA.com" When I asked why they were available on other apps and not their own site, they said. "I don't know. It is possible that could be fixed in the future."
This morning I received an email from NBA.com regarding my question. This is what it said:
Lol.
To cap it off, today we were unable to watch the game live from the beginning. So we waited until a half hour after the game was over to try and watch the game. It was unavailable. Until now. 11:16 and it just popped up as available to watch. All the games on league pass had a huge delay after the live airing today.
If crap like this continues to happen, I . . . well, nothing I can do is there? Not since I want to watch the Jazz more than I want my money back. And I don't want to watch crappy illegal live streams.
Anyway, I post this here because there is literally nowhere else online where someone will care (NBA League Pass does not have a forum. Idiots.) and I needed to vent.
Anyone else have the same frustrating experience?
We don't have cable or satellite TV so we watch online. Usually we watch on Xbox with the NBA App or online on PC off of NBA.com site.
Last year I had the team pass and quality was spotty at best. Buffering issues abounded. Nevertheless, I was at least able to see all the games that weren't blackout games (Don't get me started on blackouts.)
This year the NBA was supposedly revamping League Pass so that it was actually the premium quality they make you pay for. So far, it's a pain in my ample rear,
The good:
Video quality is ten times better this year. I actually get full HD which is great.
Watching the game live on XBOX gives me the arena feed. NO commercials. We get to watch Bear's tricks and the halftime show. Fantastic but, likely, a glitch in the app that the NBA is desperately trying to fix.
Watching a replay game was even cooler because commercial breaks were skipped as well as halftime. WOW. (Again, a likely glitch.)
The bad:
Watching live on Xbox there is no way to pause or rewind the game. There is only play live or stop. Last year it was easy to start the game an hour after tipoff from the beginning and skip past commercial breaks if wanted. (And we did because the broadband ads are the same two repeated over and over.)
Watching on NBA.com there is no way to watch the game without seeing the score first. Even on past games. It's crazy. Why spoil the game?? There used to be a league pass link where I could go to log in and not have to see this.
Another mess watching on NBA.com is that at least for the Portland game, I could not choose which announcers. I could choose on Xbox but not be able to watch from the beginning or watch online from Portland's perspective with the current score staring at me.
The UGLY:
Customer service still sucks. During the LA game I tried to contact NBA League pass, thinking there may be an issue with the XBOX and NBA.com apps that could perhaps be resolved. The hold time was tremendous so I tried the online chat. IT took thirty minutes to talk to a rep and when I explained the issues with the XBOX App, they said reinstall it. I did with no change and they said. "Sorry, I don't know why this is an issue." When I asked about NBA.com, they said "Currently there is no way to access without seeing scores." and "Not all broadcasts are available on NBA.com" When I asked why they were available on other apps and not their own site, they said. "I don't know. It is possible that could be fixed in the future."
This morning I received an email from NBA.com regarding my question. This is what it said:
Response By Email (Armellia) (10/29/2016 11:12 AM)
Hello,
I am sorry but i do not know the answer to why they change the rewind
Thank you for contacting NBA LEAGUE PASS Support. Your comments are extremely important to us, and we appreciate you taking the time to provide us with your feedback. I will forward your note to the appropriate product manager for review and consideration.
Sincerely,
NBA LEAGUE PASS Support
Lol.
To cap it off, today we were unable to watch the game live from the beginning. So we waited until a half hour after the game was over to try and watch the game. It was unavailable. Until now. 11:16 and it just popped up as available to watch. All the games on league pass had a huge delay after the live airing today.
If crap like this continues to happen, I . . . well, nothing I can do is there? Not since I want to watch the Jazz more than I want my money back. And I don't want to watch crappy illegal live streams.
Anyway, I post this here because there is literally nowhere else online where someone will care (NBA League Pass does not have a forum. Idiots.) and I needed to vent.
Anyone else have the same frustrating experience?