Soft or not, he was a game changer. In close games he proved that his defense can win games.
He had lot of injuries because he played with big intensity every night. He had that emotional outburst during the playoffs but he said in that interview that he will play hard anyway no matter how many millions he has. This is something to respect. In addition he said he was willing to revise his contract because he had the feeling he was not deserving that huge contract.
His frustration was licit, I saw so many games in which he was totally ignored offensively by his teammates and not involved in the Jazz offense. His offense was not great but not that bad either.
Not to mention that he has been an exemplar sportsman both on and off the court.