first of all, companies often sell more of a product than they have available
haven't you ever gotten an "currently out of stock" notice on something you've ordered?
Secondly, people DO pay for refundable tickets and then don't show up - - somewhat common in business class actually. Why should that seat go empty if there's somebody who really wants to get to that destination?
That said, the plane probably should NOT have boarded until the situation was straightened out. But again, there really is not an easy answer. If planes have to fly with empty seats because of no-shows, we'll all pay the price - especially those who purchase at the lowest price point.
Anyhow, an update to this specific situation - apparently it was not a United flight per sé, but a partner airline that provides service to Louisville, and it was a smallish "communter" plane. And the employees who needed the seats were crew members who were scheduled to fly an outbound flight out of Louisville.
haven't you ever gotten an "currently out of stock" notice on something you've ordered?
Secondly, people DO pay for refundable tickets and then don't show up - - somewhat common in business class actually. Why should that seat go empty if there's somebody who really wants to get to that destination?
That said, the plane probably should NOT have boarded until the situation was straightened out. But again, there really is not an easy answer. If planes have to fly with empty seats because of no-shows, we'll all pay the price - especially those who purchase at the lowest price point.
Anyhow, an update to this specific situation - apparently it was not a United flight per sé, but a partner airline that provides service to Louisville, and it was a smallish "communter" plane. And the employees who needed the seats were crew members who were scheduled to fly an outbound flight out of Louisville.
Four crew members needed to get on the flight in order to work another one in Louisville or else that flight would be canceled, airline spokeswoman Maddie King said.
Passenger Tyler Bridges said the request for volunteers came after everyone had boarded. It was easy to understand why no one responded -- it was Sunday night and the next flight was not until the following afternoon